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// 08.helpdesk
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Modulo · Helpdesk

Customer support that doesn't drown in emails.

I want this module →View pricing
// what it can do
Tickets with priorities
Every customer request gets a ticket with priority, category and responsible agent.
Threaded conversations
Public replies for the customer and internal notes for the team — in one thread.
SLA monitoring
Track response time and know when a service level agreement is at risk of being breached.
CRM integration
Every ticket shows the customer's full history from the CRM module.
Escalation from Pokec chat
A live chat conversation becomes a helpdesk ticket with one click.
Email notifications
The customer receives an email on every ticket status change. Automatically, without manual sending.
Everything included

Customer support included:

✓Tickets with priorities and categories
✓Threaded customer communication
✓SLA deadlines and tracking
✓Ticket to task in one click
✓Pokec web chat integration
✓Tickets separated per company (multicompany)
// who it's for
SaaS companiesE-shopsIT teamsService businesses

Helpdesk module is for companies that want customer support organised and measurable. Need different SLA rules or a custom escalation step? We can build it to order.

// related modules
PokecCRM
// get started

Modulo · Helpdesk

We'll deploy it to your domain within 48 hours. No commitment.

Non-binding offer →All modules